Frequently Asked Questions
Everything you need to know about your BTO Sports shopping experience.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while expedited options are available at checkout. International delivery times vary by location but usually arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to generate a return shipping label.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring your favorite fitting garment and comparing it to our specifications for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress until it reaches your door.
Are your products ethically sourced?
At BTO Sports, we prioritize quality and sustainability. We partner with manufacturers who adhere to strict fair labor practices and utilize eco-friendly materials whenever possible.